Terms and Conditions
Welcome to Melted Stories. By accessing our website or placing an order, you agree to comply with the following terms and conditions. Please read them carefully.
1. About Us
Melted Stories is a handcrafted candle brand offering customized and ready-made soy candles.
2. Products & Orders
- All candles are handmade, so slight variations in color, texture, and finish are natural.
- Customized orders (custom jars, fragrances, or messages) cannot be cancelled, returned, or exchanged once placed.
- Product images are for reference only; actual colors may vary slightly due to lighting and screen settings.
3. Pricing & Payments
- All prices are listed in INR and are subject to change without prior notice.
- Full payment is required at the time of placing the order.
- We are not responsible for payment failures due to third-party gateways.
4. Shipping
- Orders are processed and shipped as per our Shipping Policy.
- Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.
5. Returns & Refunds
We do not accept returns, exchanges, or cancellations.
Refunds are only applicable in case of :
-
- Damaged product on arrival
- Manufacturing defects
- Missing items
(Proof via unboxing video is mandatory.)
6. Safety & Usage
- Never leave a burning candle unattended.
- Keep away from children, pets, and flammable objects.
- Follow candle care instructions provided with your order.
7. Intellectual Property
All content, images, logos, and designs on this website belong to Melted Stories and may not be copied or used without permission.
8. Changes to Terms
We reserve the right to update or modify these terms at any time. Continued use of the website means you accept those changes.
9. Contact Us
For any questions, please contact us via our website or Instagram page @meltedstories_