Return Policy

No Returns, No Exchange & No Cancellations Policy – Melted Stories

At Melted Stories, every candle is handcrafted with care. Due to the nature of our products, we do not offer returns, exchanges, or cancellations once an order is placed.

All product details including size, fragrance notes, jar type, and images are clearly mentioned in the product description. We request customers to carefully read all details and view images before making a purchase. Each product undergoes a strict quality check before dispatch to ensure it is free from defects.

However, we do provide support in the following cases:

  • Manufacturing defects
  • Damage during transit
  • Missing items in the order

In such cases, you must register a complaint within 24 hours of receiving the order by sending an email to hello@themeltedstories.com.

To be eligible for a refund or replacement, you must:

  • Record a clear unboxing video from the moment the package is opened
  • Share the video along with your Order Number via email

This is mandatory to validate any claim.

Our team will review your request and respond within 2–5 working days. If your request is approved, we will inform you about the next steps for refund or replacement.

Wrong Delivery Status
If your order shows “Delivered” but you have not received the package, you must inform us within 24 hours by emailing:

  • Subject: Wrong Delivery Status
  • Include your Order ID

Failure to report within 24 hours will make the order ineligible for any refund or support.

RTO (Return to Origin) – Due to Customer Mistake
If an order is returned because of:

  • Incorrect or incomplete address
  • Incorrect contact details
  • Failure to answer calls from courier or Melted Stories
  • Unavailability to receive the parcel

The customer will be responsible for:

  • RTO charges
  • Reshipping charges

Cancellation of such orders will not be entertained.

Refund Processing
If a refund is approved, it will be processed to the original payment method. If you do not receive the refund within the mentioned time:

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